Austrian Airlines is de grootste Oostenrijkse luchtvaartmaatschappij en voert vluchten uit vanaf de luchthaven Wenen. Austrian Airlines is een lid van Star Alliance en vormt samen met Austrian Arrows en Lauda Air de Austrian Airlines Group. Deze groep werd in september 2009 opgekocht door Lufthansa.
Devastating experience
Austrian is absolutely dishonest company. It stole 2000 euros from me by cancelling flights TWICE and refusing to refund. It was business class for 3 people. I provided 3 different ways to get any refund: bank cards from different countries, cash in its office. But Austrian just decided to deceive me and never return money for tickets. Say no to Austrian careless, greed and irresponsibility.
Sterke punten
no
Zwakke punten
customer service
Horrible customer service
Worst customer service ever! So now we made it on time to vienna to the gate to catch our transfer flight after austrian airlines arrived way too late at malaga and now austrian airlines rebooked our ticket TO THE NEXT DAY EVEN THOUGH WE ARE ON TIME!!! We didnt ask for any rebooking. And its to much work for austrian airlines they are telling me to undo their rebooking for us so we can catch our flight now TOMORROW??? What???
Sterke punten
Zero
Zwakke punten
Customer service, flight planning
Nightmare service from ground crew at the gate
We had a connecting flight with Austrian from Bangkok to Vienna and the connecting flight was also Austrian airline we can to the connecting gate 15 minutes before there were people walking in the gate access and we were refused because the gate was closed and that was 15 min before flight from Vienna to Düsseldorf
The gate crew was very very rude and inflexible we could easily get boarded
So we bought a new ticket € 700+ for 2 persons and waited 5 hours
My advice I NEVER EVER FLY WITH AUSTRIAN DON’T DO IT!!!!