worst airline ever

worst airline ever

It started in Brussels where they refused to give me a boarding pass for AMS to DTW due to overbooking . She tells me , no problem , you get it in Amsterdam .
@ 11.40 I land , taxi to the airplane parking , get on bus 2 to the arrival hall taking up over 15 minutes . After a nice walk there is a huge cue @ passport control , Another 15 minutes gone . After this I arrive @ gate D3 where the guy managing the pre-screening tells me to go to the transfer desk around the corner to get a boarding pass as the flight is delayed , No problem ,he says . After mentioning the limited time @ the entrance of the transfer desk I get to the front of the line . unfortunately it takes another 20 minutes before the people in front of me are finally handled . No problem I think , it's 12.40 and with the 15min delay that leaves me with 25 minutes with the gate only 20 meters away . She tells me , so sorry , They just closed the flight . After 25 minutes I get a boarding pass for the next day and she says to go down to the arrival hall and get sorted out with hotel and so @ the service desk . When I get there another 15 minutes disappear when the guy finally says to me : you are too slow , it's your fault , you had over 90 minutes . O well in my world arrival @ 11.40 and departure @ 12.50 is 70 minutes but maybe this is different in Amsterdam . In any case he says to me I am therefore entitled to 0 and bluntly says " next in line , bye bye " . Never in my 15 years of travelling I have ever experienced anything like this .

Sterke punten
none

Zwakke punten
The very basics of commerce has eluded them

Bezoek KLM Reviews over KLM

Schrijf een reactie op deze review

Stuur me een email als iemand een review schrijft over KLM
Stuur me een email als iemand reageert op mijn review
Ik ga akkoord met de Algemene Voorwaarden