Called Corendon this morning about the situation at Schiphol airport to ask how we can make our flight as the Check-in desk opens at 5.30 and the flight leaves at 7.55? (all Corendon passengers can not use online check in with Vueling) so we have to queue at check-in, then go to the security line that has an average wait time of 2.30 hours.....according to my maths we are almost 1 hour late reaching the gate!!!!!
The answer form Corendon customer service was: It's not our problem. Its security at the airport. If you miss your flight then we can't do anything and you get no refund as again it's not our fault!!!!
Its called Overmacht!!!!!!
So why the **** are you selling holidays to people when you know there is a good chance they will not make it through security on time!!! AND train your staff to be polite to customers that have just paid 4k to your company and are having to endure all this stress!